Sunday, October 17, 2010

About the labor charges:

You are purchasing an irreplaceable part of another person's life to perform a task you were unable or unwilling to do yourself.

Much of my job involves solving problems for peanuts. Some people obviously consider the tasks they bring us to be beneath them, while at the same time requiring skills they do not possess. These are the people who typically complain about how much our services cost. They have decided their lives are worth more than ours. Some of them might be surprised to hear it put that way. Some of them might acknowledge the fact and say that we are where we have put ourselves. But by rank-ordering people by their occupation we create a climate in which people on lower levels think only of getting above them at any cost. This does not translate into excellent job performance. Think instead of a camp full of prisoners of war trying every trick they can think of to tunnel out, go over the wall or sabotage the schemes of those who hold them. Not everyone who ends up on a lower rung "deserves" to be there.

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